I've read of some preliminary uses of this same type of technology for help desks or customer service call centers. It detects how pissed off a caller is an automatically escalates the call to an expert or someone of higher authority. Odd stuff.
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I've read of some preliminary uses of this same type of technology for help desks or customer service call centers. It detects how pissed off a caller is an automatically escalates the call to an expert or someone of higher authority. Odd stuff.
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